Friendly staff.
I brought my argyle in for a consultation for his cherry eye (third eyelid). They did itemize the cost for the procedure, but they didn't explain the procedure to me. Luckily I did research the procedure after our appointment and it seemed clear enough. They did charge me $40 which I felt was a bit steep, but I decided to book the procedure. My dog came back a bit groggy, which is to be expected. They went over the instructions for the post op and were very nice. For the follow up appointment, they looked at him and said he was good...did I mention another $40 for 5 minutes. Sigh.
So, as for the four stars. The people were nice to my dog and I and they me gave a detail account of charges. My dog looked better after surgery. But the follow up charge and consultation charge was too much in my opinion. Thus losing a star.