I'll start by saying "I LOVE FAMOSO". We are from Edmonton and have eaten at various locations there for years, whether dine in or take out. We arrived in Calgary tonight tired after a long drive with our young kids and I went to order take-out. I ordered 2 pizzas and some Mediterranean bread from the girl at the till and was told it would be 15 min. Perfect. 30 min later I start watching the over like a hawk, hoping my pizzas are going in soon. Several burnt pizzas were noted, and people who ordered after me are getting their stuff. I was about to get up and ask about the order when I see some take-out boxes go up on the counter! Yeah! Nope, not mine. 45 min after ordering I get my 3 boxes, one of which has a very soggy, undercooked pizza in it. Guess after burning one or two they decided undercooked was safer??? Nothing ever said to me by service staff, just "here's your pizza". I will note, the place was not busy for a Saturday night, its the long weekend. VERY disappointed with the product here and the service staff. Hopefully the franchise has does quality control follow-up.