Ok so there have been some times that the food, service, and for whatever reason the music here were really great--a nearly four star Chipotle experience.
But for the most part this place is a disaster, much like their women's bathroom. Hard to hate on their staff, as it's so ever revolving that it makes you wonder what goes on here with the management. Someone is usually slow because they're being trained, which is really no biggie, just noticeable when it occurs on numerous visits. There have been times when employees are cleaning up invisible messes or chatting in the back during the lunch rush with a line out the door. Sometimes they will be out of items in the middle of the day after you've waited 30 minutes. Online orders are a NO; I can only assume that the people who have made my orders barely read the order before preparing it. I've been served raw chicken, salt with a side of chicken, and chicken bones.
Obviously I'm the real idiot for still giving this place a chance after so many problems. I started submitting anonymous complaints after having my free meals be worse than the meal I complained about. I really truly think the issue here is management; the employees seem so miserable and the food is miserable. I guess when you're one of the closest places to an office with hundreds of employees that are even more miserable, the sales still reflect something different than the truth.