I was extremely disappointed with my visit here tonight. When I got there I was the only person in line and thought it would be a quick process. I put in half of my order (which wasn't what I came for because they had no steak) and the lady working the cash register yelled at the girl helping me to go take her break. Then I waited for FIFTEEN minutes for someone else to finish my order. By that point the kids quesadillas and my husbands tacos were burnt. It only got worse after that.
When the next person came to finish my order he was irritated that the other girl only started half. The girl that finished my salad rolled eyes when I requested shredded lettuce. After my order was mostly put together I proceeded to the cash register. The lady working walked away and told me she couldn't ring me up because she had to go make whipped cream... The girl that helped with my salad could tell I was irritated and came over to ring me up, but not before taking time to swap phone numbers with a co-worker.
When I got home half of my food was cold and burnt. I usually love Cafe Rio but I will not return to this location.