My fridge was not staying very cold. Dennis came out, isolated the problem very quickly and gave me an estimate right there. He did have to leave and get the part which is understandable he does not carry every part possible with him, but I wanted my fridge fixed now. I had some patience and he was back soon to finish up. It`s been 4 days now and its as cold as new with no problems. He cleaned up very good, like he was never there. Much cheaper than a new fridge too.