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  • Customer Service Only: As a disclaimer, I did not stay to eat, so I cannot comment on the quality of the food. Anyone who knows what it is like to have a handicap parent, knows that for new places, we call ahead. Coming from the Shadyside community a few minutes away, we called in advance to ask about ingredients, time wait, and handicap accessibility. We were told there was no wait, room, and reviewed allergies. They said they cannot save seats. I said that's okay. Be three in less than 5! Needless to say, when I arrived, there was very limited room. However, we found some tables for my handicap mother and 2 year old. I was approached by the waitress who said those seats were saved and we couldn't sit there. There were groups waiting for 20+ minutes. I was shocked about the "seat yourself" "no saving seats" and the call ahead to find out. She said, "well you didn't talk to me". Got baby bundles back up, & Packed up mom and left. Will never return to a place with such lack of communication and rude employees. Such a waste of time and effort. Well below standards. I will go continue to go to cafe moulin whose servers are knowledgeable and respectful. It's worth the wait.
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