I booked an appointment for my 10,000 Miles through Toyota Care for 1PM today. Apparently they didn't have my reservation on the list, even through I had 2 email confirmations. It was also going to be an hour and a half wait. Ouch. I expected 30 minutes tops.
On the plus side, my brakes work great, the car inside smells new and they washed the outside. That made up for the wait. I'd probably come back here since it's closer to my apartment than the other Toyota dealerships.