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| - This is the worst Pharmaprix store in Montreal, of all the Pharmaprix's I have visited (and I've been to at least 20 over the years, in the downtown area, Cote des Neiges, Westmount and Outremont, and outlying neighborhoods). In fact, it's a rarity that I will give any establishment a one-star review (check my stats) but in this case, one star is being generous.
I'm giving one star because this site carries a decent amount of merchandise - all the basics, and a bit more. That's it.
Many of the shelves are in disarray. The employees on the floor are grumpy; when I pass and smile, they grimace. Literally, grimace. It's clear that none of them want to be there.
I used to live in Cote St. Luc 20 years ago, and this used to be my go-to pharmacy. It was terrific then. And over the years, when I've visited my folks who live in Montreal, we'd come here, and this store still was good: efficient, friendly staff, diverse product lines, well-stocked, etc. But something must have happened in the past few years, as this store is now the worst I've been to. (So sad to say, but true).
Yesterday when I visited, I couldn't get over the unsmiling, cold employees working the floor (I had passed three while walking up the aisles). When my mom and I checked out with various candies for my kids and other small items, we encountered the most unprofessional casher EVER: first she ignored us and just spoke to her colleague across the way, all the while ringing us up. When she finally looked at me, she asked if I had an Optimum card. I asked if I could use my card from Vancouver. She looked confused. I showed her the Optimum card (it looks the same) so she just nodded. I swiped it and her monitor said "not authorized". So she had to call over a colleague to help her. The manager or colleague came by and they both seemed confused. I asked if this was due to my card being issued in Vancouver and they looked at me as if I were from Mars, and continued to talk amongst themselves. I said to forget about using my card, I just gave them the cash. The cashier then just started ringing up the person behind me. No "thank you", no eye contact, nothing. It was a strange exchange, and I would have preferred checking out at a self-serve cash (if there had been one). That would have been a friendlier transaction that what had occurred with this employee.
I doubt I'll ever return to this Pharmaprix again.
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