I have read reviews stating that you'd better Be ready to wait two hours, have all your information handy, and be over prepared with all your paperwork. I arrived checked in and within five minutes I was called. That's absolutely amazing for government office! I spoke with the lady at the window and apparently due to a large amount of Fraud, certain official documents aren't accepted anymore. The information online did not reveal this fact to me so I am appreciative that this lady took the time to tell me. So I will have to return after doing some more legwork on my end. I do want to commend this worker for exhausting all avenues of and attempts to try and help me rectify my situation. Wish me luck when I return, hopefully it will be as quick as today's.