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| - I was in town for the weekend and thought that I'd stop by to inquire about getting the new iPhone. I had two questions, one about billing options and the other about availability. I was told that I had to talk to Steven (I think that was his name), and that he was the ONE person in the store who could help me.
I may not be the most tech-savvy person in the world, but I'm not a Luddite. I know about the phones, the software, the updates and new features. I can read a tech blog as well as the next guy. All I needed to know was some information on the finer points of Apple's new upgrade program and whether or not they had the phone I wanted in stock. First, it took forever because there were a lot of people and they had more questions about the phones themselves (which is totally fine!) and there wasn't anyone else who could answer my questions, apparently. Then, when we finally got to talk to him, Steven (or whatever his name was) talked to my mother and I like we were tiny children, ignored me when I told him what my questions were, questioned my choices about what phone I was interested in, and generally sucked. It was the MOST condescending, patronizing lecture I have ever heard in my life. Like a caricature of the snotty tech guy, but a real person. We watched him talk this way to every person he encountered, giving condescending advice that got in the way of any actually helpful answers.
I know it can be exhausting to be a technically-informed person who talks mostly to people who don't bother to do their own research, but MY GOD. If you work in customer service, learn to be less of a jerk.
I've bought two ipods, two phones, and a computer at this store over the years and have always had great experiences in the past, so I was super disappointed to see how far their customer service has fallen.
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