I am a big fan of State & Main, and this location was disappointing. The service was slow and the food was not as good as it is at other locations. We had a late Saturday afternoon lunch. The restaurant was busy, but not crowded. We waited over 45 mins for our meals. I had the sirloin salad, which is my go-to as I (usually) love it! They did not have the usual dressings available, there was no garlic toast with it, there were fewer grilled mushrooms and cheese... it was just... meh... My son had a burger & fries and his fries were cold - were they sitting in the window for 45 mins? My husband had wings which were under done. No one came over to see how our lunch was & by then, we were hungry so we ate it. I would guess that the only thing that keeps this place busy will be the location... if the mall is not busy, the restaurant will be dead.