The store itself is nice, clean and has friendly - knowledgeable staff. They are not pushy. Good selection. Expensive. I also purchased a coat and washed it, and it's trashed. I went to see them and they gave me advice. It's just that the coats are not washable. Hard to spend on your kid when it gets trashed when you wash it. (The down bunches together, despite soap or no soap. UGH)