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| - I was in the process of purchasing a new suit for myself, since the one I purchased from Sears had its quality deteriorating.
I was then told that I should get a custom made suit, and I narrowed it down to 3 places. One being Spier & Mackay, the other two being Indochino and Suit Supply. However, I was told and read many reviews that Indochino and Suit Supply have poor customer service, and the quality isn't great, therefore Spier and Mackay it was.
I made the drive to Mississauga, and it was well worth the drive. I took my dad along, and he ended up purchasing a very nice dark navy pinstripe OTR (over the rack) suit and got it altered. It took only a week or so, and he enjoyed the fit. I myself, ended up with their custom made suit with 100% Italian Merino wool, and a 110 thread count from what I recall.
I was told it would take 5 to 6 weeks, but due to a hiccup on their end, it took 8 weeks instead. For this, I take a star off the review. The manager/owner of the store apologized, and ended up giving me a credit to use on another purchase. The day of when I went to try on my suit, a slight alteration had to be made, and would be ready about a week or so. To which it was, and it was fantastic.
The fit was excellent, the quality was excellent, and most importantly, the customer service was excellent. All the staff members are knowledgeable, and go out of their way to help a customer out. They don't pressure you, or they don't ignore you, unlike some other places I've been to, including the traditional Harry Rosen, Moores, etc.
I also look forward to trying on my custom made shirts, which also by the way takes 5 to 6 weeks.
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