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| - How about a review written by a customer, and not a staff member? Don't believe me, check out Brian K's profile. Yelping since 2012, and two reviews? Also, his profile links to his Facebook, which shows he works at Gen Korean BBQ House.
Enough about their gaming the system, to artificially inflate the ratings for this new Korean BBQ joint in Henderson. My wife and I were unsure where to go, as she is half Korean, we eat at a LOT of Korean BBQ places, in Vegas, and on the road. Galleria's newest food additions all look amazing from the outside, and this place was busy for a Monday night! The check-in process was great, you give a #, they text you your progress in queue.
We were seated, and had the standard corporate greeting, "Is this your first time eating here with us? Oh, great, let me explain..." of course it is, you have only been open a couple days. Our server had minimal knowledge of the food, but brought out our drinks rather quickly. And then, a second person came to bring our drinks out. Overly efficient, or inept duplication?
Our food was ordered, after being told there is a two hour time limit for the AYCE foods. The menu looked like there was a wide selection of options. Our first round of meats came out, and only two of them were right.
So, they brought out 2x the drinks, and 50% wrong food to start. My wife ordered edamame, and was brought out a salad.
When they delivered the meats, they gave my wife her boneless Kalbi rib type option, and put down some thinly sliced meat, and said it was spicy pork. They dropped off chicken and what they said was bulgogi to me.
Spicy pork is coated in a red paste, but she gave it a try, just in case. It was beef bulgogi. When correcting it, they took the beef bulgogi, and brought out spicy pork. What they told me was bulgogi was pork. It took a while to get the right food brought out, after having our server tell me that beef turns white, depending on the marinade used. Ummmm. No. Pork turns white, beef turns brown, please try again. That got straightened out, thanks to a California trainer.
As to the flavor... the chicken bulgogi tasted like burnt soy sauce, and the beef bulgogi was just flavorless mush.
After that... We only saw our server as he spent 20+ minutes chatting with a guy two tables over. Other tables around us were heard asking random employees, "Who is our server?!" We waited, and waited to pay. Finally, we just got up and went to the hostess. They aren't supposed to get our check for us, but did. Upon giving them a quick rundown of how our visit went, they got the GM. He is a very nice guy, who took our feedback, as a manager should, and said he would address the issue with his staff.
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