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  • I usually shop @ the Big Stores for everything. But, I go to my local Albertson's for their Sushi. Yes......SUSHI. Because it is a great value, made fresh daily and better than going to the fast food restaurant. Anyway, they ususally have a "bento box" which is a great value and also, their product is made FRESH daily (you can see the chef's in the back preparing the food). Today, there was no Bento Box, so....I knock on the door, the lady comes out, I ask for the Bento box, she tells me it will be coming out in a few minutes. I go around to finish my purchases, NO BENTO. So, I ask again, but this time a "Young Chef" comes out, I ask, SHE ANSWERS: No Bento Boxes, we are not making them today & goes back in.OK,........ HUM!! So.....on my way out I comment to Justin (cashier) about the response recvd., he jumps into action, calls the Store manager (JOE), who greets me with a fantastic smile, takes matters into his own hands. By then I was embarrased that I had created such a fuss. The deli manager (Mary) also gets involved, we chat and I give her my impression of the events. Just wanted to ensure that the small business owner that runs this part of the Deli Dept. should be more flexible and cater to the customer. Also, you are already making the fresh food, so...........HUM!!!!!! The end result: The Albertson's staff did a proactive response. It was a simple, normal order request, but they treated it with great tact and sympathy. At the end, after many thanks to all of them, JOE apologized again and gave me my order on the house. I was not expecting this generosity, GOOD KARMA works in wonderous ways. I will keep buying my sushi @ Albertson's. WELL DONE JOE,JUSTIN AND MARY. YES, we are quick to complain, BUT NOT TODAY!!!!!!!!!!
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