So my husband opened a credit card as the incentive was a 20% discount. We purchased 3 pairs of sunglasses but after getting home we noticed they all had issues... as they sell display pairs. Which is crazy when you are buying $400 worth of sunglasses!! We called and asked if we could exchange for unused sets. We were told no problem... come in and we will order new sunglasses to be sent to your home. So that is what we did... BUT now they would no longer honor the 20% because this is the "second" transaction. Ummm no. We are exchanging... not buying new/different pairs!!! Then we couldn't even get the 3 sets bought back because the salesperson already processed the return. So my husband left with zero sunglasses. A silver lining though! We called the Scottsdale location and they were able to assist us. So basically... skip the Arrowhead location. They don't know what they are doing.