We pull up to the drive thru and we waited a good 5 minutes before we even had someone say something to us over the intercom. when the lady finally said something she said "do you need help" very rudely. when I got to the window the lady at the window had an attitude with me when I asked her one simple question. they made the coffees with WAY to much vanilla, when we asked for ketchup she didn't even bother to put it in the bag for us. we tried calling and EVEN THE MANAGER WAS RUDE!!!!! this location has the worst customer service ever. they are also very slow at what they do. I wouldn't even give them a star if I wasnt required too.