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  • Ryan who took the car in for me when I returned was great! Overall customer service was good at this location. But it is absurd to have the only two locations that are open on Sunday be at the McCarran Airport or on the strip. And even more absurd to have the rule that if you rent a car from the McCarran location you can only return it to the McCarran location unless you want to pay a fee. Really? How about catering to the locals. Locals travel. On Sunday. Out of Las Vegas. No local wants to be subjected to going to the strip or the airport if they don't have to be. There is probably two million people that live in Las Vegas and Henderson. There is a location 2 minutes away from my house it would have been so convenient for me to be able to drop the car off there but when I called to see if that would be an option I was told there may be a fee but that was all the information the person could offer me and that I needed to call the McCarran Airport location directly to find out the amount of the fee. I did that during the business hours but reached a recording that they were closed.. Called the next day and the woman who answered the phone initially said there was not a fee she didn't sound very confident so I questioned her further she finally said there was a $30 fee! What if I would have believed her and I would have taken it to the location by my house and had to have paid a fee? After a long tiring trip I would have loved to have been able to not go to the airport. It really pissed me off. A lot of businesses cater to the locals we are an important part of the economy as well not just the tourist.
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