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  • Customer Service Bad Dream I went in looking for a new inner tube for my bike, and this shop was around the corner so i went in. 10 minutes later i was at home installing the tire... after the tire was pumped to 40 psi (the mfg recommended psi for my tire is 60), i was about to re-attach it to the bike when part of the valve shot into the grass and the tire began to deflate... i brought the tube back to "dream cyclery" were the owner coldly told me that it was my fault and that tire valves don't malfunction. i went home and went at the valve of my old tube with a pair of pliers, attempting to replicate the damage on the valve. The valve in question is the presta type, and i was unable to remove the part of the valve the was faulty on the tire i had purchased. i proceeded to return to the shop with my old tube and pliers, and asked the owner to please demonstrate to me how it was possible to destroy one of these valves in the manner i had. He declined, instead handing me a new inner tube and then asking me TO NEVER COME BACK TO HIS SHOP AGAIN!!! all because he did not want to admit that he had sold me a faulty inner tube. i would like to clarify for the record that no fowl language was used by either party, no voices were raised. Now, i was buying an inner tube. the kind of product that most places don't even bat an eye at taking back if malfunctional. I don't have any experience with his high end custom products. i am sure the are great... if they work, but I can only imagine the kind of hell one might go through in trying to convince this arrogant man that one of his expensive custom products is defective. again, he could not find it conceivable that a $10 of the rack inner tube has a problem. The guy may or may not be talented, his parts may or may not be good, but he sure isn't good at customer service or building relationships with customers. He made me feel that because i wasn't there for fancy parts or a custom bike, i wasn't worth his time... he did not care whether the part he sold me worked, or whether i was satisfied with the experience in his shop. To me customer service doesn't get much worse than this...
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