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| - I ordered 2 tires on Monday, October 15th and was told that they would be coming from Victorville, CA (approximately 350 miles) and would be in around Thursday, October 18th. Come Thursday, I don't hear anything - I call them on Friday morning at 9:00 AM and the individual at the front desk tells me he'll check on the order and will call me right back. I finally get tired of waiting and call back at around 11:30 AM, only to be told that the order never got shipped and I was looking at Wednesday, Oct 24th. I needed the tires for a car show which I wasn't able to attend. Also, during this entire process, Pat didn't call me back one time - I had to keep calling. I can see once but this business acts like it doesn't want business. If I had any other way of getting these tires, I would not use this business. I will edit this review once the tires come in and they mount/balance them - I have a bad feeling about having to deal with these people...
*Edit* The tires came in yesterday, October 24th at around 2:45 PM. I asked what time they closed because I needed the tires mounted/balanced ASAP. Although they closed at 7 PM, they would not get to them until the next day. I told them that this was unacceptable and that I needed the tires mounted and balanced that day - since they were already a week late due to their order screw-up. So I ended up taking the tires/wheels to Discount tire on Bell Road and had them mount/balance in under 1 hour. Then I was able to spend the rest of the evening prepping/dipping the wheels.
Moral of the story: I will NEVER go to Goodyear Auto Service Center again. Everything; from their failure to followup on my order or follow through and contact customers; to not making concessions to mount/balance my tires that day (I would try and make things as right as possible if I were a business); to me listening to the guy at the counter try and con an old lady into getting a 3-pack of alignments for $75.00 - it all adds up to me rating them at about 1.2 stars - I'll round down.
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