My most recent two experiences here have been five star material.
Props to La Joy who introduced me to one of the new products that wasn't even in store yet, "facial polishing powder" & to her for giving a courtesy phone reminder that my items were available for pick-up. Kudos to the other staff ~ no one had hastily put my items back on the shelf when I was four days past scheduled pick-up, plus, the salesperson knew right where to look for my items. I love no-hassle.
And ~ thanks to Lather for creating a product like "muscle ease" which is an amazingly effective muscle pain reliever sans the painful odor! (Please redesign the lid though ~ why so diff to screw back on?)
If there's a manly man in your life who'd rather not admit that he uses specialty bath products, well...I know a guy who knows a guy who swears by the "bamboo lemongrass scrub."
OH, PS - be green & get 10% off next purchase (when you bring back in your packaging or the bag from the store)