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| - BROW SERVICES WERE FIVE STAR!!!!!!
Nail service 1 star or less!!!!!!!
I bought a Groupon for three gel manis and pedis. The Brow Lady is next to one of our favorite wine bars, so I thought that would work out great---park DH at Evo's, go get girly, then get treated to a nice dinner. I made the appointment for the mani/pedi, then looking at my unruly brows, added on a brow shaping/wax. I arrived at the The Brow Lady---receptionist was a nice young girl, and within moments I was greeted by Brandi, the Brow Artist. I was with her for about 30 minutes. She was wonderful. Really warm, personable, professional. She did a super job on my brows---gave a little more up-to-date shape, cleaned up all those "downies" (as she called them). I was loving her. She mentioned she does reflexology---so now I am really excited. I am envisioning making monthly appointments, getting my brows tidied, my nails done, my feet rubbed. Followed by a nice dinner and a glass of wine. Does it get any better? I work hard and a lot of hours, I cherish the rare hours I get to pamper myself.
For the service, Brandi had to remove the color I had penciled in on my brows, and after, she offered to fill it back in because who wants to go to dinner with pale brows? I really liked the color pencil she used and how nicely it blended, so I ended up buying one. In fact, I was eyeing their whole make-up bar wondering if it wasn't time I did a cosmetic update.... I know---I am a product slut.
Suffice to say, I was TOTALLY HAPPY with Brandi and her skill and customer service and I could easily have made her my "go-to" for brow care. But...
I do want to mention this----I am a really good tipper. And I ALWAYS tip full price on a Groupon, because I don't think the service person should have to suffer because I have a coupon. And I was very happy with Brandi, so I tipped her 25%.
Then she passed me on to the nail tech...who did not speak to me, did not make eye contact, carried on slightly inappropriate conversation with the other nail techs and ignored me and obviously was not listening when I told her how I liked my nails shaped, overwhelmed me first with music from a laptop and then her cell phone (I like Alicia Keyes and Beyonce, but not full blast 18 inches from my ears!), made me writhe into awkward positions to get my fingertips under the uv light rather than arrange the work service so I could do it easily, got defensive and a little rude when she clipped my nails too short to shape them the way I like (I TOLD you before you started!), had bright red polish all over the skin at the sides of my nails and the finish of the nail was not smooth and mirror-like, but had ripples and divots. I was so upset that when she made a shooing motion toward the pedi-chair and said: Go sit there, I told her no, I am skipping the pedi. I wasn't going to let her do a thing further to me. I already had a half-assed gel manicure that will cost me $10-$20 to get stripped. Then when I went to check out---pay for the brow wax and pencil---receptionist asked if I wanted to leave a gratuity for Brandi and Ashley (that's when I found out nail tech's name). TG I had already given Brandi her tip. And for the first time ever---DH couldn't believe it when I told him-- I didn't leave even a single cent of tip for that unprofessional, inept girl---that's how upset I was. My few hours of pampering ended very badly. And I will never set foot in the place again, so I have lost the money I spent on the Groupon.
You may wonder why I won't go there if I liked Brandi so much. How do I know her and that nasty girl aren't BFF's? Would you put your precious brows in the hands of someone who might have a vendetta against you for dissing her friend? Plus, now I just have a bad taste in my mouth for the whole establishment. But in my opinion, Brandi should be working at one of the high-end spas----she has the personality and skill and customer service. It's a shame she is wasted on a poorly managed place like The Brow Lady---and I say poorly managed, because I certainly would not stand for an employee providing the kind of service that Ashley did, and I wasn't impressed by the behavior of any of the techs. So I was really torn on how to rate my experience---I tried to cut it down the middle, but as they say---treat a customer right, they'll tell two people---treat a customer wrong, and they'll tell a hundred.
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