I love this place. I could spend hours in there (and have) and never see all I want to.
Only real complaint about this place is it's pretty small. But they can't really help that. They're in a bigger place than they used to be, so that's a step in the right direction.
Staff are generally helpful and knowledgeable. Can call other Exchanges if you can't find what you're looking for in that particular location and have it shipped to that store. That's excellent service in my book.
The prices are killer, too. You just can't go wrong at The Exchange, especially this one!