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| - If I could give this place 0 stars, I would.
After my brand new 2015 Subaru WRX STI was broken into parked in my driveway, I was extremely devastated. I called up my insurance (geico) which recommended this place to me. It was close and they could get me in within the next day. Since my car had no window and was parked outside, I needed to get it in as soon as possible. I checked the reviews on yelp and they were all over the place, but I figured if my insurance recommended it, it must be a decent place.. I was wrong.
My car took longer than it was supposed too, but I figured hey, if it's done right, I don't care. So I get a call from one of the workers who called me about 10 minutes before they closed and told me my car was ready, I was at work and couldn't get there in time and they were closed the next 3 days for the holiday weekend. Really? You really think anyone can race over to get their car within a 10 minute window?! Even if I was at home, I couldn't have.
So, When I get my car back, it looks good, everything they said they would fix was, the scratches on my paint from the broken glass were gone, I had a brand new glove box, and my window was on and tinted. After driving off, I noticed things not quite right in my car.
1) my car's mpg monitor was way off around 14-15 mpg and my car normally averages at 21-22 and stays there
2) my XM radio station was on a station I never listen too
3) my car was set on sport mode ( a faster mode which makes the car drive and shift faster and eat up gas)And I knew I had left my mode in Intelligent. To move the modes from one to the other cannot be done on accident.
4) when I shut my door, I still have glass rattling around - so they did a "fantastic" job cleaning it up. So... Pretty much the main thing they had to fix on my car wasn't even done right. They hurried that process up so they could take my car out for a joyride. (Which I'll discuss below)
I called up geico and complained and they told me I had to go through the woman with geico who works at the shop. Long story short, she told me that they had to drive my car off property to put the tint on it. So how come no one told me?! I would assume that's all done on the premises. I'm absolutely not okay with me not knowing that someone is taking my car off property (who knows how far
of a distance) without my permission to another place. On top of that to beat on my car, and use up my gas, otherwise my car wouldn't be on sport mode and my mpg wouldn't be so off. What if I was driving and saw my car being driven by someone else, I would have freaked! I don't know what they did to my car, but that's wear and tear that shouldn't have been done.
So, the geico lady (I forgot her name)she said she was going to get to the bottom of this and try to make things right, and ask the workers there what happened and call me back (because she was out of town at the time)... Well she never has gotten back to me. How convenient..
So I'm out one grand for my deductible because the jerks who broke in didn't get caught (of course) I'm out on the stuff they stole from my car, the gas and wear and tear that these people at the shop did, and my door still isn't fixed. So.... what did I get out of this deal??
I hope everyone reads this and knows that if your car is your baby and you're particular about people driving it (like I am) do your research and don't take it to this garbage place.
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