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| - Wow. Never been to a Texas Roadhouse, and my only regret is that this is a chain--I'd love to be able to tell people we have an awesome steakhouse unique to us.
The food was mouthwatering. One of the few times EVER I've been happy with a restaurant steak over Home grilled ones.
The service was over the top good. People truly appear to love working there (as their shirts say). We were greeted by multiple employees on the way in and the way out. Our waitress was unbelievably polite and she was the correct amount of attentive.
Our only minuscule complaint was that we somehow didn't get the apple butter stuff with our bread--it somehow got left out of the basket. And then they kept forgetting to bring it to us.
Either way, we will be back over and over. Wow
UPDATE:
So, sadly I'm going to take two stars away, but with an explanation. The in-restaurant experience is still amazing, other than the fact they are always packed (can't blame this on them).
So, because of how busy they are, we've twice ordered for carry out. I won't ding them much for the fact the food has been 15-20 minutes late both times, but what I will ding them for is that the doneness of the steaks are AT LEAST 1 level below what we order them at.
I always get the bone-in ribeye, ordered medium rare. Arguably the cut of steak they're most proud of. I'm not exaggerating when I say that this thing looks like they seared it and then took it off the grill. It jiggles like jello. I love to consider myself as someone who likes steaks still mooing, but this is a little too alive even for me. There are lots of pieces that are completely inedible.
My wife always gets filets and orders them, to my eternal shame, Medium Well (it's a running joke). When ordering out, her steak comes home medium rare--at best.
I hate to admit it, but we both end up MICROWAVING our steaks just so we can get through them. Not what I expect for a $60+ meal.
Again, I can't stress enough that this is NOT consistent with the in-restaurant experience. It's just a hunch, but I think they're SO busy that they send things home undercooked because:
1) They won't have to deal with a take-out customer sending their steak back to the kitchen.
2) They would rather undercook than overcook, because you can always do what we do and put it in the microwave/over/grill.
3) They are so damn busy (literally 50 people waiting outside the door on a weeknight) that they are short grill space and prioritize in-restaurant steaks ahead of pick-ups.
I can almost guarantee you that my steaks don't hit the grill until I show up for the pick-up. That would explain the 20 minute wait and the raw steaks.
Still, I have to say, the staff is as courteous and professional as can be. I just know we will never again order takeout there. We will definitely eat at the restaurant every once in a while, but I gotta admit, the pick-up experience has me feeling a little ripped off and less excited about any meal there. They're no longer somewhere I'd feel comfortable with bragging about.
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