People typically go to a chain because they know what they can expect with the food and ambiance. Whether you're going to Boston Pizza in Oakville or Boston Pizza in Etobicoke, you'd think the experience would be relatively the same. This wasn't the case last night when I went for dinner with a friend. We entered to a quiet restaurant with only a few people around and no one to greet us. We stood there for a while before someone even noticed we were there. When we ordered cactus cut chips they were burnt. Waitress didn't refill my empty glass of water during the meal. Did I mention the restaurant was practically empty? When it was time to get the bill, it was wrong. She left and returned with another bill that wasn't ours. Definitely not impressed.