This place deserves 0 stars. Not only did my Audi get hit by some trailer trash idiot while it was parked overnight but our grand suite was anything but grand. It sounded like it would be fabulous...having 2 bathrooms, a living room and large bedroom with a king size bed. Well the bed was the most uncomfortable bed I've ever been on. I felt like I was sleeping on a trampoline. The pillows were hard as a rock and the bedding was for a smaller bed. The matress wasn't even covered by the sheets they had on it. When we called housekeeping to tell them. They came up and just put another small sheet on the matress to cover it up. Apparently the hotel can't afford to keep a supply of properly sized sheets. And the comforter didn't have a duvet cover. Once again they used sheets to build a make-shift duvet cover.
Furthermore, I was kept up all night hearing the base coming from the club several floors above. And to top off the great Palms experience, I dropped the remote under the bed and when I looked down to find it, I found a used condom under the bed. This place reminds me of the flea bag motels that are in horror movies.
p.s. The food in the 24/7 cafe and buffet is terrible. Nove is excellent.