Maybe we had high expectations for this hotel, but our experience was not the best. The hotel room is just ok...the beds were so small. We were given a package stay for 2 with a massage and breakfast, so at the least I was expecting a king size bed. The spa experience was the worst ever. They had a group of women that were all together, they were loud in the relaxing room, hogged the changing area/bathrooms/water/snacks. It was just so uncomfortable that I got a headache while waiting to be called for my message. The one recommendation I would have is that if you have a big group of people doing a spa/massage together then just give them the entire time in the relaxation area and don't book anyone me else with them. The deep tissue massage was ok, but there are definitely better options/services out there in Charlotte for your money; probably won't try it again here. It was a one and done experience! Finally, we woke up the next day and went to The Gallery Restaurant for breakfast/brunch. It was by far the worst food I have ever tasted. French onion soup was just ok, their burger was over cooked and the meat tasted funny, the eggs were overlooked, the coffee was cold, the biscuits and bread basket options were heavy with butter. I was hoping for a better experience at this hotel but it is just hyped up way too much for no reason at all.