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| - I find it some what incongruent that a place with the word "Holistic" in its name would have a 25 cent, knob-turn candy machine right inside the door within the reception area. It contained peanut M&Ms, plain M&Ms and some peanuts. The machine was dirty, each container was about 1/5th full of product and looked like t hadn't been serviced in ages. Just weird to have a health and beauty business with an arcade candy machine in it, as the first thing you see when you step inside the door.
I went in for a dermaplane/peel that I bought through a Living Social. The technician was also the receptionist and she barely spoke to me as we walked down the hall and went into the room where the service would be performed. I thought she would make some type of small talk, or ask me how my day was going, or if I'd like some water or ANYTHING to make the silent trudge to the room less awkward.
The table where I was supposed to lie down had no covering (e.g. no sheet, towels, disposable paper) on it, which is instantly gives me a gross vibe -- nothing to come between me and the hundreds of other people that have laid there. Not very professional.
The technician did not ask me ANY of the typical questions that are customarily asked by skin professionals (e.g. what type of peels have you had before, what is your daily skin regimen, what type/brand of products do you use, etc.). Those questions are always asked so the technician can assess how to best serve the client, perform the service to maximize effectiveness and understand what additional products or services might be of help to the client's skin.
Instead, she started right in on the pitch for the most expensive service on the menu -- profractional resurfacing. The two questions she DID ask me had nothing to do with my skin or my prior skin services/experiences/expectations. She asked me what part of town I live in and "Do you always use Groupons or Living Socials for your skin services?" How insulting.
Anyone would be able to discern that she was attempting to figure out if I was #1 -- likely to return and #2 pay regular price. There are other subtle ways to glean this information without asking such blatantly rude questions. Perhaps you could couch those two questions within a meaningful conversation covering the pertinent and expected topics I referred to above.
Then, in the middle of my service, she answered her cell phone. I have NEVER had any professional do that before. I don't care that it was likely a call in to the business, but you don't put down your implements in the middle of a client appointment and answer the phone!!! I was totally shocked and turned off (even more).
Towards the end of my service, she gave me the ol' worn-out "If you buy TODAY, we'll give you half off the regular price of any service you purchase." Please......that whole "buy today" tactic is a 70+-year-old, high pressure/time-sensitive sales approach that, to me, immediately conjures up credibility issues to any business that is still attempting it.
The end result of the service itself was sub-par, in that she missed several areas on my face with the derma plane, and my skin did not exfoliate or "peel" at all from the glycolic "peel". I had to ask for a sunscreen application at the end of the service, which is ALWAYS standard procedure in any other place that performs skin treatments.
Glancing at the price sheet she gave me (before I threw it in the garbage on my way to the car), I saw that their regular price for JUST a dermaplane service is $150!!!!!!! You MUST be kidding. I have never paid more than $60 for that service at the usual medical-grade skin care places I patronize, which are administered by technicians that are much more proficient -- both in their people skills and technical skills.
Two stars is pretty generous for what I experienced.
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