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| - At the sight of this wonderful restaurant, we were really impressed with the exterior of raging fires and the interior that brought a sense of a Victorian style. However, after talking to the hostess into the establishment, everything changed like a 180.
First, we had requested to be put in the Isabella room for its quiet and cozy appeal. In fact, in their reservations, it was noted that we requested this room. We arrived 15 minutes earlier as well. However, they placed us in another room noting that the Isabella room was unavailable, the grand ball room (maybe? could be incorrect) and it was heavily packed with an event going on at the same time. It was an awful seat with no ventilation, and there was a family of 4 right beside us. The mom was using the menu as a fan was what really let us know how they treated their customers and it was not like we didn't have a reservation.
We even noted to the server that we requested a more quiet seat and if we could switch to that seat, he didn't even try to contact the manager and just told us it was heavily booked, so there would be no chance we would get another seat.
My spouse was really mad at this point and decided to go back and talk to the hostess. The hostess was friendlier and offered us a seat in the hallway of the bar which was a bit breezy but definitely a lot better. The food took 45 minutes to arrive and the waiter was great but took a while to serve us as he had a lot of tables to wait on. The atmosphere slowly got better, there was a small area to dance and live music being played from a piano.
The creme brulee cheesecake was amazing, a definite must try!
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