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  • Good ice cream, inept staff and leadership. We were in town for the Final Four and went to Mary Coyle on that Sunday. My daughter, unfortunately, left her sunglasses there...Ray Ban's, a gift from her grandmother. I called the shop that night and they said that the glasses were found, they're behind the counter and we could pick them up the next day (Monday). Unbeknownst to us, and the staff apparently, the shop is closed on Mondays and we were leaving first thing Tuesday morning. We left town, I called the shop when they opened on Tuesday, explained the situation and asked if they could please send the sunglasses to our home...we'd gladly reimburse via check or I was happy to PayPal someone for the cost. I'd even transfer the money first just so they knew I was good for it. That was over a month ago. In that time, after multiple calls, we've been told that the manager needs to get involved, to the owner needs to get involved, we've even been told the owner had already sent the glasses back to us. We still don't have them; it's been a total runaround. No one on that staff (from top to bottom) has had the decency to do the right thing. It's been treated as totally insignificant and the right path is so easy...quote me a number, I'll PayPal you the money and then drop it off in the mail. I'll even kick in a tip for your troubles. I've now asked a friend, who lives in the area, to drive over there, pick them up and he's going to ship them back to us. Just insane to have to go through this...
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