Its unfortunate that I'm ending up contributing to the negative reviews on here. While I agree with the other reviewers that the staff is unhelpful and these people are really out to get all the money they can from you, my one star review is based on something entirely different. I must note however that I COULD write a lengthy review on all the things that are completely sub-par about this place.
I moved in just 2 months ago, and our apartment was robbed last night. We live on the second floor. The person managed to get up to our balcony, kick in the flimsy door which broke the frame and lock hardware with complete ease, and shattered the wood into tons of pieces.
THERE NEEDS TO BE MORE SECURITY IN THIS PLACE. They market a safe, family-friendly, gated community, but that doesn't mean anything when a second story apartment is being robbed. And we weren't the only ones who got robbed last night. There were others!! How can there be a person going around robbing apartments in our "safe" community and getting away with it? What if there were kids in these apartments??? What if this person was armed??
This place is supposed to be safe and it is NOT.
Tivoli Management needs to pull their heads out of their asses and get some real kind of security around this place.
I can't wait to work with the leasing office in regards to our rent.....the money was stolen when the person gained access to our apartment. I'm sure they won't even give us a break on that.
The only positive thing about this place is the maintenance crew, who are all nice, honest men and they're actually helpful individuals.