Complete and utter lack of attention to detail. SLOPPY WORK. I had a big job interview in Boston and had a suit dry cleaned before with Bell. Upon putting my suit on in Boston I found that they had somehow managed to mix up my suit and gave me my suit pants along with a similar looking but different sized suit top of another client. Upon calling, the owner seemed to think the situation was funny as he laughed at the gaffe. He offered no refund, no discount, and no compensation for this mix-up at all. After I laid into him over how big of a deal this was he reluctantly offered "1 free cleaning"... as if this remotely made up for mistake that left me without a suit for a job interview. I have also had multiple buttons and zippers damaged with Bell. I wouldn't recommend this cleaners to my worst enemy and have made sure that everyone I work with knows how sloppy they are as well. All around SLOPPY, UNPROFESSIONAL work. It's no surprise that 3 of the last 4 reviews are very negative.