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  • I had to update on my latest experience. Back on Sept 20 I ordered an Iphone 6 plus 64gb. I have waited and waited for it since I needed it before I leave town . I called today and had to try for 2 hours for someone to answer the phone, no joke no one picked up from 1:00pm till 3:00pm, finally David answered the phone. He checked and my phone actually came in, I told him I needed to simply do a return since I had to get a 16 gb because of the time crunch. He asked me when I would be able to come down I said tommorow because I have alot to do with getting ready to go out of town. He said great come in at 9am and ask for David, he seemed eager to help me. He then says, "You are adding another line right" I then said no, I am simply doing a return. Then he says oh a return well come in at 9:30 Alfonso should be in to help you with that. I could not bite my tongue on this , I said to him 'So because I am returning a device now I cant come in until 9:30, I will still be there at 9. Its funny how his attitude changed because he found out he wouldn't be getting commission on it. I actually went in right after my phone call and of course waited for 45 minutes, I will say the girl who helped me I believe her name was Tatiana, she was very nice and helpful.
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