| rev:text
| - One of the hostesses needs training in customer service and an attitude adjustment.
A food courier asked "Hostess A" to check on an order because there was a mistake and the food courier was worried the order was going to go late. Hostess A checked, got the food courier her food, then Hostess B says "sorry about that" as the food courier left.
After the food courier was gone,
Hostess A says to Hostess B: "don't say sorry!"
Hostess B: "but I feel bad for them."
Hostess A: "Well I don't." and laughs about it....
Real classy and sympathetic.... laughing about somebody being inconvenienced who MIGHT make $15/hr if they're lucky. In reality, that food courier makes minimum wage or even less if there is a problem that means the food courier has to wait.... A problem the food courier had no power over and no ability to fix. I'm talking $3 or $5 an hour when they have to wait, especially if it happens at multiple restaurants.
To that hostess who doesn't feel bad when stuff gets messed up and a food courier has to wait, just remember... that is YOUR customer's food that is arriving later than they expected. That is YOUR customer who is having a bad experience ordering from your business. That is YOUR customer who ordered from your business using that delivery service.
And here's the other thing: Every food courier is a potential customer (if they aren't already somebody who eats at your establishment).
FWIW, I will NEVER eat at this business after seeing how the hostess thinks about somebody who is just trying to make a few bucks on the side.
That hostess needs to understand that the couriers have no power over how that delivery service works and they are on the short end of the stick every time something goes wrong. You being cruel to them and unhelpful just makes things worse for your customer (and potentially drives other customers away).
If you really want to be angry at somebody, be angry at your management for accepting that delivery platform at their restaurant. The food courier didn't put that service in your establishment and if you realized how poorly compensated those couriers are (especially when something goes wrong), you might "care" for them, even if they aren't your customer at that very second.
After all, they might have been your customer previously, or in the future, or like in my case... NEVER because I don't frequent establishments with employees who talk bad of people who aren't there to defend themselves.
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