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  • I initially contacted KIT cabinets while I was checking a few other vendors and collecting estimates. I first spoke to Jason, he was informative and answered my questions. Fast forward a few days, I called back bc I was ready to either come in or have someone come measure my kitchen. Mark answered and he seems to have very little knowledge about anything or possibly just poor customer service/communication skills. It was a Friday early afternoon and I asked what time they close and he said 4 or 5...so is it 4 or 5? "Well, we have an appointment at 4, but we technically close at 5". Through broken communication I understood I wouldnt be helped if I went in that day. I went ahead and agreed to schedule for Jason to come out to my home on Tuesday morning (since theyre closed on Mondays) at 10am. Tuesday morning comes and goes. Mark calls me Tuesday early afternoon to apologize that no one showed up that morning... I never got a call that morning from anyone! At this point I'm completely turned off and don't even care. Although KIT Cabinets beat anybody's price, I don't think they beat anybody's service.
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