Manager, "K", should do a better job of providing customer service--particularly in handling customer complaints and ensuring the safety of her customers' "lost/found belongings." Left my scarf here three days ago on a weekday at 4 pm. Called at 5 pm. Talked to a female staff member on the phone. Described the table and chair where I had left the scarf. The female staff member said that she saw it and assured me that she would hold on to it. For the next three days, I ran around trying to retrieve that scarf, visiting the coffee shop three times and leaving 2 phone messages that were not returned by the manager. Later, when I finally managed to get the manager on the phone from the store, she told me that it had all been a "mistake"; they had never found that scarf. Didn't bother explaining the discrepancy between a staff member saying that she had found a scarf matching the description right where I had left it and later the scarf "magically" disappearing. Been going to this coffee shop for 4 years despite its mediocre coffee and dingy (actually dirty) interior because of its prime location but no more.