To begin, the staff are extremely nice. The guy running the place will bring your tray over to you and give you your drink before the burger is ready. The actual location is one of those below-a-condo-has-been-turned-into-27-different-shops-in-the-last-3-years type of place but it is very clean and tidy.
My issue is that it takes FOREVER to your food. Every time I've gone I've managed to pulverize an entire milkshake while waiting for my meal. Also, the buns are usually not toasty and it is really, really expensive if you start throwing in the fun and tempting add-ons. For a combo with a milk shake and another milk shake I paid over $20. That is a lot of money for a burger, fries and 2 shakes.
Finally, I love their milk shakes because they are done with soft serve. SO GOOD.