Really disappointed in this place. When I can make it during their hours (for us working folk it's a bit difficult) it WAS always exciting to see the open sign still on. My bf and I usually eat at the restaurant across the street and when we want dessert we hop on over for several cupcakes to take home. When we came there last an older woman (looked like the manager maybe) was on the phone and that was fine, we were still looking at the flavors anyways. I overheard her say "probation" so it definitely sounded serious and when she said "I'll be with you in a minute" we told her that was fine. But then a minute turned into several more minutes, it was awkward standing there and overhearing a personal phone call, but then after waiting 5more minutes (or more it felt like forever) you could hear it turned more into a casual conversation, she was just standing there looking out the window gabbing away...and that's when we got frustrated. She didn't make an attempt at that point to just handle her business and get off quickly or tell the person she had customers or that she'd call them back. We were just standing there waiting and waiting, at one point she walked up to the counter and we thought she was going to finally help us but she just stayed looking down talking on the phone, we really couldn't wait any longer, we just wanted to grab some dessert and get home so we ended up walking out. The rudeness completely turned off my boyfriend and he refuses to come back. I agree, it doesn't matter if the food is good..if you get treated like crap and there is no care for the customer, why would we even want to be there.