| rev:text
| - To be fair, moving with a company is probably always a chaotic and expensive ordeal. Still, I can't recommend King's Transfer to anyone, especially if you want clear and direct communication with the front office or between the front office and the movers.
Regarding the front office: My initial phone conversation was very helpful and informative, and was the reason I opted for this company. Don't make the same mistake! Things went quickly downhill afterwards: one promise she made me turned out to be false (instead of charging me for the moving time from door to door, the contract she sent said I would be charged from door to door plus the truck's transportation time, which she then said couldn't be changed) and another required several days of renegotiation (she claimed that she had confirmed that my deposit would be refunded if the company was unavailable on my moving day, but this apparently required another confirmation for several days after the contract was written). When we finally resolved these issues, I signed the contract and made my deposit, but didn't receive any confirmation from the company until I followed up with them several weeks later. As my moving date approached, I asked (three times) how big the truck was and suggested I tell them about the size of the apartment and the amount of stuff we planned to move, but they never answered these. Finally, the front office never mentioned that I would have to pay the movers in cash when the job was done, and so after a long day of work I had to waste everybody's time as I ran to the nearest ATM to pay the guys.
Regarding the movers: As I feared, the movers were shocked to learn that my apartment was on the 3rd floor and to see how much stuff I had (since nobody had asked me or visited). They were incredibly strong and helpful in general, and very nice guys, but one of them in particular was largely unable to deal with stairs. As such, he spent about half an hour (of billed time) trying to convince me to hire another mover, but I hadn't planned to pay an extra man and so I dissuaded him.
Again, the movers were very helpful, especially with the big things that were too heavy for me and my girlfriend, but I also don't understand why this man was sent to a 3rd-floor move, or why a 55-year-old and a 63-year-old were assigned to the same move. Wouldn't it be much more efficient to have a younger mover paired up with an older one? The move took much longer than I expected, and though my estimate might have been unfair I can't help but wonder how long it would have taken younger movers to do.
Ultimately, the movers were very helpful and nothing was broken in the move (just a few tiny scratches/dents), so the move was, in that sense, successful. Still, I was very unimpressed with the front office, including their assignment of the movers for this job, and I paid much, much more than I expected to for the experience, so I discourage you from using King's Transfer.
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