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| - I have mixed feelings, my sales guy was awesome, everything that came after was very frustrating, and the service center is great! I bought a used 2011 optima in January 2014, Adam was an amazing sales rep and got me a decent deal on my car. I decided to go with financing first which was set up and approved after I was told that an after market alarm needed to be added to lower the monthly payments (no one made me aware that it was an extra $950.) The next day, after speaking with my parents, I decided to pay off the car in full instead of paying an extra 10k in interest over time. I went in with a check, cancelled my financing, and asked that the title be sent to me and not the bank.
It took me 4 months to finally convince them to get me a refund on an alarm I didn't need or want to begin with, especially since I didn't have any payments now. Also, I was told I would get my title within two weeks and I barely got it at the end of April, first I was told it must have just got lost in the mail, after more pushing, they told me it was sent to the bank that was going to finance my vehicle, even after I specifically told them not to because I cancelled financing.
Aside from that ridiculous incident, I had a pretty good experience, most of the people there are really nice, and the service center is fast and efficient. It was recently remodeled so now it's very spacious. They have Starbucks coffee, water, and popcorn. If you have the time they will also do a full outside wash for you and while it's not perfect it still made my car look really good.
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