Missed the mark today in theater 11. Have been there 4x in the last month. We asked for hot tea soda, candy. Server said they had no candy. Seriously? A movie theater with no candy? Hot tea came out halfway through movie. At the same time our friend started to get up to let them know that they forget to bring her Pelligrino. I motioned for her to press her call button which she did. No one came. I pressed mine. No one came. Finally our server came and my friend kindly reminded her that she was still waiting for her drink and the server let her know that they were out . Seriously? At one point the server did mention that she had only been working there a month. That seems enough time to me to get the routine down. The movie finally ends and no bill. We had to go out to the lobby to look for our bill with other people. When she found us she said they were just so busy with the other theaters. So bummed as this usually is my first choice for theaters but am disappointed because a minute after we sat down I turned to my friend who had never been there and said " They are known for their service". Oh well I hope this was a one time thing!