We love the doctors there, but the office to include Rosemary and Brenda, as well as the heavier set Mexican female are among the rudest people on earth. I was told by Dr Frakes (who left the practice, and is an AWESOME DR!) that a copay would be waived. She leaves the practice and now Rosemary and Brenda wont take care of it, keep threatening me with collections, and do not return calls. When I am live in the office the staff just says they are not there. This is such a HUGE turn off to a place with great doctors. It is time the doctors understand how bad their front office staff really is!