They seriously need to get their act together. Uninspired food and menus. Food tastes like it has been slapped together by a novice who hasn't cooked before. Salads are just lettuce, carrots, tomatoes and cucumber mostly. I got the asian sesame one day, and just told the lady to not add the fried stuff to it (not-so-fit-for-life stuff). She asked me if I wanted onions and tomatoes and I said "yes please". All I got was lettuce with some carrots and a lot of dressing. Given that there are such few express food counters around here, I've eaten here a few times, and always been super disappointed with my food.
The Yonge-Eglinton full service location is far better (except the greasy not-so-fit-for-life daily specials which is mostly noodles), but this one is the pits.