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  • Visited the drive thru to place an order for the Chopped Brisket combo. I ordered broccoli as my side. I requested the brisket well done and I noticed the young lady taking my order ignored me on that. No worries, I figured I would just inquire at the window as to if she heard me. When I did inquire, the young lady spoke in a condescending tone and told me that the food 'should' be well done but it might be slightly pink due to it being smoked. She then asked what type of sauce I wanted and since I have not had Sonny's since at least 2003, I asked if she could tell me the offering. Again, in a condescending tone she called out the sauces and at this point, even my daughter and husband where asking why did she seem to have an attitude. I ordered the sweet sauce and waited to be served my food. While waiting, I observed the other two young ladies in the kitchen area looking at me. I figured that my cashier must have said something about me asking so many questions or something. Oh well. The food was mediocre. The sandwich was toasted very well and seemed very buttery (low-carbing so my husband ate the Texas toast). My broccoli was horrible. I now see that they were closing when we came so that has to explain why the broccoli tasted like last year's prison broccoli. The brisket was very good and tender. I did not need the sauce at all. Overall, I was hoping for a better experience and after spending $12 and receiving mediocre tasting food and unfriendly customer service; I definitely left disappointed.
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