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| - I give the resort 2 stars only for the people who work there. Everyone was very friendly and welcoming. As for the resort itself, I'd give it 0 if I could. It was far from what I expected for a family vacation. The website made it appear much more GRAND than it really is.
The rooms are outdated and dirty. We got a king suite and the size was OK except the bathroom. It was very small and all the fixtures felt cheap. The air conditioner was turned to 61 but the room didn't get below 78 degrees the whole time we were there. We were traveling with our 2 girls and the plan was to have them sleep on the pullout couch in the living area of the suite. First, when you pull out the sofa it obliterates all living space. To get out of the room we had to climb over the coffee table. ( I considered putting it outside the room, that's how difficult it was to move around.) When the girls went to lay on the sofa bed it was actually painful. The mattress is all springs with no mattress left. It's obviously old and the resort is obviously aware of this. When we called to say that the bed was unacceptable they brought a couple of pieces of foam which succeeded in covering the springs but made for a very hard surface. Luckily the hard surface was a moderately acceptable solution as it was the only one the hotel had, other than paying hundreds more for a Villa. The king bed in the bedroom was old and tired too.
The general building and grounds are TIRED!!! I opened my french doors onto the "deck" and couldn't even step out there it was so covered in something undefinable. Clearly, this area does not get cleaned or maintained at all. Some of the areas appear to have been updated recently but those are few and far between. For the most part, the grounds were dank and dreary.
Housekeeping must be overworked. They didn't clean our room daily though their cart sat outside our room most of the day. I don't know if daily cleaning would mitigate a cockroach problem but we found a few and they were HUGE. Also, when we called for more pillows, blankets, robes, etc. if they ever arrived it was after a very long time. For 2 of our requests, slippers to cover our feet from what felt like a very dirty floor and an additional robe, the requested items never arrived.
For on site restaurants, the website led us to think there were several choices on site. Two of them were either a long walk away or a golf cart ride. The breakfast in the lobby restaurant was decent quality. Aunt Chilada's was worth the walk: delicious nachos and excellent margaritas! Didn't try the steak house.
The Oasis Water Park was not as advertised... The wave pool was a joke. They turn on the "waves" every 10 minutes. It's difficult to tell the difference between when they're on and when they're off. The 8 story slides are cool but the lines could become 20 people long at any time of day. The other slide was fun but again, long lines. The lazy river was always packed with people. If you wanted to eat while at the water park you were forced to order their mediocre food at outrageous prices.
The most positive part of our stay was the staff, with the exception of housekeeping. Everyone was friendly and helpful.
If you're planning a water park or resort vacation I'd recommend you look elsewhere until they upgrade the rooms and grounds. There's not much the Resort will ever be able to do about the overcrowding in the Oasis. It's a big hotel and everyone who stays there has access to it. The Resort should put more realistic pictures and descriptions on their website to set realistic expectations.
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