I drove 45 minutes to their showroom to look at drapery hardware and to get a quote on making curtains. I already had selected the fabric. There were 2 ladies working when I arrived. One was busy eating and the other one helped me for about 15-20 minutes before her appointment arrived. She promised to follow-up with options but as of about 4 weeks later, I've received no response. I even called 2 weeks ago with a response that they would follow-up by end of week but that never happened either. I would recommend other places such as Calico Corner, By the Yard, etc. they have much better service.