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  • Let me start by saying why I'm rating this so low even tho this place is my favorite place to bowl in Vegas. We go there every week and never had a problem till tue morning at 2am. I always deal with Angel he's by far the best employee there at the front counter but that morning he was Busy assisting other customers so I dealt with Tom and boy let's say it didn't go very smoothly. I go up to the counter and ask Tom to please fix the score on the screen because we made a mistake and bowled on somebody else's frame you think simple fix right, not that morning he proceeded to start screaming at me and telling me he's not going to fix it and that we should just bowl on there frame. All and all he has the worst customer service etiquette we told him that we come here every week and that we never had this kind of poor customer service ever and he told us that don't come back in that case. Whatever you do avoid Tom. At this point I was pissed so I went and had a smoke at the bar asked who the manager was for the bowling alley and the bartender asked me what's the problem and I went to explain what happen and he stopped me as soon as he heard the name Tom and said no need to explain that he's the worst and he even treats the employees very poorly and that he's a bully. And then I also find out that I was the 5th person that's day that had complaints about him. With all that said I think it's time for Tom to face the Consequences. Now it's Thursday and like I said earlier this is my favorite bowling spot not only did the manager darrell Smith contact me and resolved the situation with a outstanding customer service etiquette he also made sure to let me know that they have talked to Tom and that whatever happened to me hopefully he understands and won't happen to anyone else's. And for all the trouble we we got compensated with some games thanks Darrell Smith and team at Orleans bowling alley. For the outstanding customer service I'm changing my rating from 1 star to5 .
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