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  • When I go to Vegas I like to take a day to pamper myself so I go to the spa. I have been to a few spas on the strip so I have something to compare this visit too. Customer service: The girl who checked me in was nice. She took my payment and told me where I needed to go to get the spa and that was that. Now the girl that is in the front that is supposed to give you a tour of the spa was rude. She had a serious attitude problem. I get there and she looks irritated. Then she asks me if I want juice or water. I made the mistake of asking what kind of juice they had because she got so snippy like I was already supposed to know. Well it's actually a juice mix. I chose that and it was gross and it was warm! No ice in the cup either. She gave me no tour of the place. Just showed me to a locker and then left. That was fine with me because she was rude. For the lockers you key in your own code. Well something happened with mine and my code wouldn't open my locker when I was ready to leave so I went to the front desk for help and a different girl was there and she was also rude. When I told her what happened she treated me like I was trying to break into someone else's locker. I understand wanting to check by asking what is in the locker but the tone of voice means something. She sounded like she didn't believe that it was my locker. She reset the code and opened the locker and looked really stupid when everything was how I described it. The lady that checked me out was the same as the one that checked me in and she was nice. So the customer service overall needs some work. The spa: It had a spa, a steamroom, a sauna and a relaxation lounge with a TV. The spa was ok nothing to write home about. The water was a little on the hot side for my taste. It was a decent size I guess. They had cold towels there which made it better. The steamroom and sauna were nice. Again nothing spectacular. The relaxation lounge was very comfortable. The had places to lay down and sit down. They had fruit, granola bars, water, and tea. In other spas they have cold water and juice which I wish they had here. The water was not cold. The fruit was good though. The need to refrigerate their drinks or at least have ice provided. Overall the spa was not impressive. The massage: I got a 75 minute Swedish massage. That was $205 with a $40 service charge and not really worth it. The masseuse was nice enough but the massage needed some work. The good thing was she got the knots out of my shoulders. I just felt like the pressure she used was a little uneven. Some places she would go way too hard and other places she would be way too soft. She did a great job on my feet though. I have had much better before. Overall: I would not come back. I mean it is definitely no Caesar's palace with the Roman baths or anything but still. The massage is not up to par with the price. The customer service needs some serious work and the spa is missing alot of things that would make it more enjoyable. I could spend less and get better and I have before. Ill skip it.
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