I had to come here for for the first time the other day to make a mortgage payment on my rental house that would have been late if I had mailed it, like I normally do.
I was greeted at the door by an friendly employee who directed me to a teller for my transaction. They also had what appeared to be a complimentary hot coffee station by the door as well. That was a nice touch.
The line moved very quickly and when I got to the teller she politely greeted me and I explained that I needed to make my first ever, in-person mortgage payment because it was nearly past due and she said 'no problem' and was extremely efficient in handling my paperwork. I think she was finished crediting my account within 90 seconds. Yay!
Overall this was a pleasant experience, and aside from gagging from the strong smell of cigarette smoke wafting off the guy in line in front of me, I enjoyed the experience at this Wells Fargo.